Hotel Policies

Book Direct Incentives – Complimentary Room Upgrade* – Subject to availability on day of arrival.

Family Policy:
Extra person at £50.00 to include full English and continental breakfast with use of the halcyon spa facilities when sharing a room with two adults.

Extra Child Fee (3 – 16 years) at £35.00 to include full English and continental breakfast with use of the halcyon spa facilities when sharing a room with two adults. (this may vary on special packages like Easter and Christmas etc.  Please see individual packages for Child rates relevant to the individual offers)

Crib Charge – £0.00

Arrival and Departure Times:
Check in time 3 pm or 15:00 hrs

Check out time 11:00am or 11:00 hrs

Pet Policy:
All Pets are allowed. There will be a charge of £10 per night excluding food. Please inform us at time of booking

Swimming Pool:
Our swimming pools are heated and open all year round from 7am until 9pm.

Children are welcome in the indoor pool from 8am-10am and 3:30pm-6pm .

Children under 16 must be accompanied by an adult at all times whilst using the halcyon spa facilities.

The outdoor door pool will be open from 8am until dusk.

Children can use the outdoor pool during these times.  The out door pool will remain open weather  permitting throughout the winter months .

Dinning:
The  A’ la Carte Menu is served from 7 pm until 9 pm .

The All Day Dinning Menu is served  from 12 noon until 10 pm. From 10 pm sandwiches will be available at request, unfortunately there will be no hot food available after 10 pm.

Group Policy:
10 Rooms or more are considered a group. For group reservations contact Lauren Osment at the hotel by calling us on 01985 212312

Commission Policy:
10% commission on all Best Available Rates rates. Exceptions may apply

Cancellation Policy:
Cancellation Policy for Accommodation up to 5 rooms:

Booking must be cancelled by 3 pm, Two days prior to arrival to avoid fee. Any cancellation made within 48 hours of arrival will incur a full charge for the duration of the stay. (Exceptions may apply for e.g. for bookings made over Easter, Christmas and New Year, prepayment is required and all payments are non-refundable or transferable)

No Shows will be treated as cancellation and will be charged in full for the stay

Cancellation Policy for accommodation up to 10 rooms:

Booking must be cancelled by 3 pm, Seven days prior to arrival to avoid fee. Any cancellation made within 7 days of arrival will incur a full charge for the duration of the stay. (Exceptions may apply for e.g. for bookings made over Easter, Christmas and New Year, prepayment is required and all payments are non-refundable or transferable)

Payment Policy:
All bookings must be guaranteed by a credit card.

A deposit of £100 may be applicable for individual bookings, however this is refundable if the cancellation is made outside the cancellation period

At Check-in a pre-authorisation will be taken from the Credit card or Debit card that will be used for payment on departure.  A pre-authorisation is not a payment.  Final payment for the duration of your stay and any extras will be taken on departure.

Other
We offer free parking at the hotel. Please note that parking is at your own risk

The hotel operates a strictly no-smoking policy. If guests are found smoking in the room or the hotel is unable to reuse the room due to the smoke in the room, there will be a fee applicable for damages

Any damages to the room or furniture by pets left in the room is subject to a fee depending on the nature of the damage

February Afternoon Tea Offer

Exclusive February Offer

Book four Full Afternoon Teas and receive a complimentary Glass of Sparkling Wine!

Spring Refresh Spa Day

Bring a Friend for Free!

Enjoy a relaxing 55 minute treatment of your choice & use of our luxury spa facilities

Late Availability

Only £149 per night including breakfast

Treat yourself to a last minute break for just £149! 

An Extra Special Mothers Day Gift

Just £79 normally £125

Surprise Mum with a voucher to indulge in a spa day including a facial and a delicious full afternoon tea!